Associate Consultant, Client Services

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Job Title:
Associate Consultant, Client Services
Job Description:
**Associate Consultant, Client Services** **Preferred Qualifications** Oracle Textura Payment Management (TPM) is a cloud-based software service that streamlines the construction billing and payment process. It is the first of its kind in the industry, and since 2004 has helped clients manage $400B in construction more efficiently and with less risk. TPM is offered within the Construction and Engineering Global Business Unit (CEGBU) vertical at Oracle alongside many other products that serve this fast-growing industry. The Textura Client Services team is uniquely responsible for all aspects of the client lifecycle, including sales support, implementation, account and relationship management, and ongoing support of the TPM application. You will collaborate with all levels of the Client Services group, as well as the Production Support and Product teams, to deliver TPM to our clients and support project implementations by ensuring delivery timelines are followed and issues are tracked and escalated as needed. Detailed Description As a Client Services Consultant, you will work directly with Oracle’s clients and collaborate with team members to ensure our clients are successful in their use of TPM. By providing exceptional service over the phone, through e-mail, and in person at client locations, you will help our clients improve productivity, mitigate risk and enhance project communication through our cloud-based solution, Oracle Textura Payment Management. The Client Services team is a fast paced, energetic, ever changing environment. We are goal oriented and driven to exceed client expectations. With that, come many opportunities for growth including career development support and exposure to a thriving industry! Key responsibilities include + Answer support calls/emails and work with clients to fully understand, troubleshoot and resolve issues + Assist your team with the implementation of the Oracle Textura Payment Management solution for both new and existing clients + Help understand clients current work flow and identify areas of need + Work with team members to identify, define, prioritize, and implement new system functionality + Lead web-based and on-site training for both new and current Oracle clients + Work closely with cross departmental teams to resolve issues in a timely manner + Demonstrate initiative to taking on increasingly challenging projects + Bachelor’s degree in communications, business, finance / accounting or related area of study + 2-3 years direct experience supporting clients via phone / email / in person + Customer Service experience + Comfortable presenting to large groups + Microsoft Excel skills required + Professional written and verbal communication skills + Ability to solve complex problems under pressure + Construction industry knowledge helpful, but not required **Detailed Description and Job Requirements** Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell. As an Associate Sales Consultant you will be responsible for providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction. Deliver high quality standard Oracle presentations and demonstrations. Present and articulate Oracle product * s strengths, relative to competitors. Participate in the design, validation, and presentation of Oracle software solutions. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. 1 year experience with relevant computer applications or database/tools. Working knowledge of Windows or NT. UNIX knowledge a plus. Will provide supervision of manager or mentor. Bachelor degree or equivalent with 1 - 3 years prior business experience preferred. **Job:** Pre Sales **Location:** CA-Canada **Job Type:** Regular Employee Hire **Organization:** Oracle
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