Senior Program Manager - Channel Security and Privacy Program Team (Toronto)

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Job Title:
Senior Program Manager - Channel Security and Privacy Program Team (Toronto)
Channel Security and Privacy Program Team (Toronto
Job Description:
*Who We Are: TELUS Channel Team* In Channel, our fun-loving attitude and our ability to support each other allows our team to challenge the status quo and accomplish exceptional things that will propel TELUS forward while simultaneously evolving both professionally and personally. We are a dynamic team that loves to learn, stay on top of industry trends, and deliver phenomenal retail experiences to our customers. The Channel Experience and Enablement team is seeking a Senior Program Manager to support our Channel Security and Privacy Program Team. The program will strive to develop and maintain the highest level of digital security and privacy standards available in the industry for our Channel portals. You have the opportunity to reassess our Channel needs so that we continue to evolve and you will be responsible for delivering on the strategy outlined for the program. *Here’s the impact you’ll make and what we’ll accomplish together* Reporting to the Director of Retail Operations, the Senior Program Manager will partner with corporate store, dealer, third party retail and small business solutions teams to determine requirements, risks and solution options for our Channel needs. We are looking for an individual who is collaborative, insight-driven and enthusiastic. Someone with a strong project management, business analysis and critical thinking skills, who will deliver a Channel security strategy and program options going forward. In this role, you will collaborate across various business units including TELUS Data and Trust Office to lead and execute security initiatives with high complexity and/or business impact. The ability to lead through collaboration, the creation of solution alternatives, assessments, planning, and analysis is key to the success of the individual in this role. Your expertise will help us drive innovation. *Here´s how you will be successful in the role* *As a Senior Program Manager for Channel Security and Privacy, you will play a key role planning, executing and delivering on our Programs:* * Establish digital security governance across Channels * Chair meetings with the cross functional stakeholders to help triage issues and risks * Ensure the overall Channel Security and Privacy program and project streams stay on track for the delivery, goals, budgets and KPIs * Provide guidance and coaching to project primes delivering digital properties where security and privacy standards would apply * Escalate issues and risks that needs to go to the executive leadership levels * Support and advice on technology and roadmap development and sustainment (min $1M capital/year) * Establish and sustain guidelines, processes, best practices as they relate to digital systems and applications within Channels * Maintain a repository of end to end processes and standards accessible to key stakeholders within Channels * Consult on and influence digital roadmaps and development of digital activities across multiple cross functional teams, both inside and outside channels * Provide leadership during and after digital security or privacy related incidents *You´re the missing piece of the puzzle:* * *Proactive Planner:*Highly developed personal planning and organizational skills and mastered the art of negotiating, initiating, planning, and organizing activities to meet deliverables and work with minimal guidance * *Next-level Project Management:*Recognized as an effective project manager with a knack for change management, collaboration, creative thinking, process improvement, and a proven history of delivering quality, and complex programs * *Change Leader:*Project and change management experience with passion for continuous learning and growth to effectively lead change * *Dynamic Decision Maker Problem Solver:*Make decisions based on sound engagement and business assessments while quickly adapting to changing environments * *Influencer:*Flexible communication style that motivates and influences all levels of decision makers, clients and team members * University degree and/or equivalent experience demonstrated by progressive responsibilities *Great-to-haves:* * Digital Security and/or Privacy background * Project Management Professional (PMP) designation * In-depth understanding of TELUS * Retail experience * Bilingualism in English French (asset) *Who is TELUS?* We´re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions. Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need. Do you share our passion? At TELUS,*you*create future friendly®possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. **Title:** *Senior Program Manager - Channel Security and Privacy Program Team (Toronto)* **Location:** *CAN-ON-Toronto* **Requisition ID:** *PRO02960-19*
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