Mgr-Business Analysis

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Job Title:
Mgr-Business Analysis
Job Description:
Responsibilities: * Provide leadership to team members. facilitate career development and high levels of engagement through goal-setting and timely performance feedback * Lead a team of Business Consultants Program/Project Mgrs. who are accountable for identifying and satisfying the requirements of our Operational teams, readying them to support * Manage the requirements gathering satisfying through robust Program/Project Mgmt. practices * Oversight on service delivery (Layer 1 2) for new and existing customers * Focus on continuous improvement, financial acumen and key business metrics Required Skills Abilities: * Knowledgeable in End-to-End service delivery and Operational support requirements * Working understanding of various IP based solutions (VoIP, Cloud Services, Security, LAN, etc.). * Leadership and interpersonal skills, with ability to guide people through the TELUS processes and policies, and lead people in goal-setting and career planning * Extensive background in a decision making role * Strong inter-personal and customer relationship building skills * Competent in an intermediate to advanced level use of MS Office suite * Ability to juggle multiple demands and competing priorities ensuring deliverables are met consistently and on time * Ability to adjust schedule to deliver results on schedule * Superior listening, speaking and writing skills when communicating with various levels of the organization * Ability to cope and remain effective in an ambiguous environment * Sound understanding of and experience with process management methodologies * Significant telecommunications and operational knowledge, including overall understanding of fulfillment and trouble resolution processes * Demonstrable understanding of KPI metrics and measurements Education University degree Experience 7 – 10 years of equivalent experience Who is TELUS? We´re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions. Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need. Do you share our passion? At TELUS, you create future friendly® possibilities. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. **Title:** *Mgr-Business Analysis* **Location:** *CAN-ON-Toronto* **Requisition ID:** *PLA03964-19* **Other Locations:** *CA-ON-Ottawa*
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