Principal Success Manager

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Job Title:
Principal Success Manager
Job Description:
Job CategoryMulesoft - Customer Success Group Job DetailsJob Description Are you as passionate about maximizing impact as you are about providing an exceptional experience for every customer? MuleSoft thrives off the success of our customers, and we´re looking for a strategic, growth-focused, and results-driven Principal Success Manager to engage, retain, and enable MuleSoft’s customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across MuleSoft to accelerate the adoption and expansion of MuleSoft Anypoint Platform. As a Principal Success Manager, you are ultimately responsible for the complete post-sales lifecycle of a portfolio of MuleSoft customers, and through your partnership, customers will derive maximum value from their investments using MuleSoft’s methodologies, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. What you’ll achieve: 3 months: + Master MuleSoft’s messaging and delivery blueprint + Learn the region and team + Become familiar with MuleSoft solutions, positioning, competition and product suite + Begin to meet and engage your portfolio of customers and become fluent in their history, their business outcomes, and their goals + Develop working partnerships with the MuleSoft account team supporting your customers 12 months: + Own the engagement, retention, and growth of your customers + Begin building business--identify opportunities, drive business outcomes, ensure customers are successful with MuleSoft blueprint, etc. + Build and foster relationships with senior executives in business and IT + Obtain MuleSoft messaging certification + Take one or more MuleSoft solution classes + Evangelize MuleSoft customer success stories and customer success systems and processes What you’ll need to be successful: + History of success as a consultant, pre-sales, technical account management, or equivalent + Proven track record of achieving targets and goals, preferably in a sales setting + Track record of managing large, complex projects and/or programs + Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions + Has handled difficult customers or situations and can demonstrate resolutions + Strong proven work ethic (this is not a 9-5 job) + Willingness to tackle things on your own + Must work within a team environment with sales and services peers + Ability to navigate data and people to find answers + Ability to travel 30% time ? About MuleSoft, a Salesforce companyOur mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row. Posting Statement and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we´re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
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